Very poor service
Carl404
12/27/2024
Purchased a LG Microwave Bump Out Kit which arrived without the hardware or two mounting templates. After being passed around to numerous people all of which wanted me to purchase the missing hardware and couldnt offer any help with the missing templates. I have up and will be returning the Kit
Originally posted on lg.com
No, I do not recommend this product
Parts missing - customer service unhelpful
PSchmurr
3/11/2024
After reading the only available review for this product in which the buyer said they did not receive the parts required to install the bump out kit I decided to take a chance and order one anyhow since it is the only compatible kit advertised on their site. Unfortunately the kit arrived without the necessary parts for installation. I too was passed around to several representatives who could not help me. The last rep told me that i had ordered the wrong kit and should return it at my own expense. The manual clearly indicated that it was in fact compatible with my LG Microwave so I just went to ACE hardware bought the necessary lag screws and anchors and installed it. The product worked just fine. This would be a 5 star review if not for the confusing customer service experience and need to go buy my own parts.
Originally posted on lg.com
No, I do not recommend this product
Worked perfect for my 15 depth cabinets
Willie P
3/11/2024
I bought this bracket a few weeks ago because my new LG microwave was too shallow for my new 15 inch depth IKEA cabinets deeper than standard. The IKEA bump out bracket that came with our kitchen design was not compatible with any non-IKEA microwave so I was really happy to see LG had an OEM option since we had already bought the LG microwave and there didnt seem to be many left in stock throughout the country. It shipped and arrived quicker than expected worked absolutely perfectly and now we have a perfectly mounted new microwave over my range.
Originally posted on lg.com
Yes, I recommend this product
Missing parts of kit and representatives unhelpful
missing parts
2/8/2024
Product shipped with metal bracket and manual. Manual lists Included Parts: screws bolts heads bolts templates. The included parts were not included. I am currently on the phone with the third LG representative who has not been able to help.
Originally posted on lg.com
No, I do not recommend this product
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